Refund and cancellation policy

• Plans are month to month. Cancel any time before your next billing date and you won't be charged again.
• Work already paid for is delivered, not refunded, unless we agree otherwise in writing or a refund is due under this policy.
• Duplicate or mistaken charges are always refunded in full.
• Shopify app subscriptions are billed by Shopify; cancel by uninstalling the app or moving to the Free plan.

Email hello@gethelium.co or message us on WhatsApp from the number we work with you on, before your next billing date. We confirm the cancellation in writing. Your plan stays active until the end of the period you have paid for, and we deliver the content due for that period.

If you cancel after a new period has been billed, that period's fee is not refundable, but we will still deliver that period's content.

Quarterly plans are paid in advance at a discount and run for the full quarter. You can cancel the renewal at any time before the next quarter starts. If you cancel mid-quarter, the quarter runs to its end and paid months are not refunded.

The India trial and the international test batch are one-time payments for a first batch of content. They are refundable in full if you cancel before production starts, and not refundable once production has started. In India the trial fee is credited in full to your first month if you continue on a plan.

Free samples cost nothing and need no cancellation.

• Duplicate or mistaken charges: refunded in full.
• We can't deliver: if we cancel your plan or can't deliver the work you paid for, we refund the fees for the undelivered part.
• Quality: if delivered content doesn't match the agreed brief, tell us within 7 days of delivery. We will redo it first; if we still can't fix it, we will agree a credit or a partial refund with you.

Ad spend is paid by you directly to Meta, Google and other platforms and is not refundable by us.

Approved refunds are paid to the original payment method (or by bank transfer if that isn't possible) within 5–7 business days of approval. Your bank or card issuer may take a few more days to show it. GST on refunded amounts is adjusted through a credit note where applicable.

Helium AI: Analytics & CRO is billed through Shopify in USD every 30 days, after a 7-day free trial on paid plans.

• Cancel: uninstall the app, or switch to the Free plan, in your Shopify admin. Charges stop from the next billing cycle.
• Trial: if you uninstall during the 7-day trial, you are not charged.
• Refunds: charges already billed by Shopify are not refunded for partial cycles. If you were charged in error, email hello@gethelium.co within 30 days with your store URL and we will issue a refund through Shopify where appropriate.

Refund or cancellation questions: hello@gethelium.co. Oxpecker Technology Pvt. Ltd., Janakpuri, New Delhi, India.